Booking
Appointments are booked via WhatsApp, Telegram or phone and confirmed by us within 15 minutes during opening hours (11:00–02:00 daily). No prepayment is required.
Cancellation and refunds
We require 24 hours' notice for changes or cancellations.
Prices
All prices are in AED and include 10% service charge, 7% municipality fee and 5% VAT. The 20% hotel-guest discount applies to guests of Carlton Dubai Creek Hotel.
Health and safety
Please tell your therapist about pregnancy, injuries, skin conditions or allergies before the session. For your safety we may adapt or decline a treatment.
Late arrival and conduct
Arriving late shortens your session; the end time stays the same. We reserve the right to refuse service in case of inappropriate behaviour.
